Pendo Essentials for Web On-Demand
Learn best practices and fundamentals for using Pendo on your web-based applications with this collection of courses. Complete the exam at the end to become Pendo Essentials for Web certified!
Pendo Essentials On-Demand provides ultimate flexibility for learning the fundamentals, allowing you to start, pause, resume and finish the course as it fits with your schedule. The course includes self-paced training and the certification exam. We recommend you complete the full course before taking the exam. A score of 75% is required to pass, and you'll have two attempts. Once you pass, you'll become Pendo Essentials for Web certified!
Introduction to Pendo Essentials
Get oriented to the course structure and understand how the material prepares you for the certification exam.
5 Minutes
Setting up Pendo
Dive into the best ways to set up your Pendo subscription. Learn about the very important metadata, Exclude list, and Staging environment setup.
30 Minutes
Tagging
Tagging is the way to get data from your app into Pendo. Learn best practices and how-tos, plus where you can see your data after you tag.
40 Minutes
Segments
Segments allow you to filter users for analytics and target users for guides. Learn the tactical steps for setting them up.
25 Minutes
Guides
Guides allow you to assist users where they need it most. Learn how to create in-app guidance and use the Resource Center.
40 Minutes
Analytics
Analytics illustrate how visitors use your app. Now that you've tagged features and pages, you're ready to gain insights based on analysis.
50 Minutes
Net Promoter Score (NPS)
This course is dedicated to the setup and insights for the Net Promoter Score (NPS) tool in Pendo. NPS is a common metric to gauge customer loyalty and overall user satisfaction.
View Course
15 minutes
What's next?
Review all that you've learned and revisit certification exam specifics.
5 Minutes
Pendo Essentials for Web certification exam
Now that you've completed Pendo Essentials, you should be ready to test your Pendo knowledge.