Net Promoter Score (NPS)

Course 7 of 9 in Pendo Essentials for Web On-Demand

This course is dedicated to the setup and insights for the Net Promoter Score (NPS) tool in Pendo. NPS is a common metric to gauge customer loyalty and overall user satisfaction.

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About this course

Did you know accounts who launch NPS surveys in-app (versus just email) see a 20% increase in responses? Learn more about what NPS is, how to setup your own NPS survey within Pendo, and how to analyze the results.

Please note that NPS in Pendo may not be in your contract with Pendo. If you do not see the NPS icon in Pendo, but want to leverage it, please reach out to you account manager.

Curriculum15 minutes

  • NPS overview and insights (4:10)
  • Create an NPS survey (4:20)
  • Organize responses by themes (4:15)

About this course

Did you know accounts who launch NPS surveys in-app (versus just email) see a 20% increase in responses? Learn more about what NPS is, how to setup your own NPS survey within Pendo, and how to analyze the results.

Please note that NPS in Pendo may not be in your contract with Pendo. If you do not see the NPS icon in Pendo, but want to leverage it, please reach out to you account manager.

Curriculum15 minutes

  • NPS overview and insights (4:10)
  • Create an NPS survey (4:20)
  • Organize responses by themes (4:15)