Pendo workshop: Reduce support tickets

Join us for a live, in-depth session focused on using Pendo to streamline your support process.

As a Pendo user, you know the value of insights and in-app engagement—but are you getting the most from Pendo to reduce support tickets and improve the user experience? 

In this webinar, we’ll walk through practical, hands-on ways you can use Pendo to spot issues early, guide users in-app, and minimize reliance on your support team. This session will equip you with actionable ways to make Pendo work harder for you. This session is a beginner-friendly introduction with no prerequisites.

Here's a breakdown of topics we'll cover:

• Identifying patterns in feedback and pinpointing which issues are driving the most friction.
• Building in-app guides that proactively answer questions and provide help at the point of need.
• Testing guide effectiveness to refine your in-app messaging strategy.
• Reviewing issues to see where users are getting stuck and resolve issues faster.
• Collaborating with support and customer success teams to align on user challenges.

During this session, you can expect:

• Detailed explanations of support management concepts and the tools necessary to work with them effectively.
• Interactive exercises to reinforce your learning and improve your skills.
• Ample opportunities for participation and interaction with our team members, who are here to assist you throughout the session.
  
  Upon registration, you will receive an invitation with instructions on how to join the session. Unable to attend? No worries – we'll send the recording to all registrants afterward!