Pendo Listen: Innovate on your products

Pendo Listen is a continuous discovery and validation platform designed to help you build what matters most to your customers.

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Pendo Listen

*Note that your account may not have Listen included in your contract. Please reach out to your Pendo representative if you wish to get more information on adding Listen.*

Pendo Listen offers an integrated set of tools to capture user feedback, organize insights, and test ideas, giving you confidence in the data that informs your product decisions. This comprehensive, AI-enhanced platform provides a data-driven view of your customers' needs, empowering you to confidently develop and launch successful products—all within a single platform.

By the end of this course, you will be able to understand the key features and benefits of Pendo Listen, including the use of AI in data analysis and decision-making.
      • FEEDBACK | Centralize your insights. Capture feedback from multiple sources, extract insights and route to the relevant team to take action.
      • VALIDATE | Gather evidence. Prioritize your product ideas by gathering user feedback and testing them directly with your target audience, in-app.
      • ROADMAPS | Align everyone at scale. Keep stakeholders and customers in the loop as
you prioritize, ship, and release your innovations.

Curriculum

  • Pendo Listen Overview
  • Pendo Listen: Course introduction (5:15)
  • Feedback
  • Capture customer feedback (6:30)
  • Capture customer feedback from internal stakeholders (8:30)
  • Categorize your feedback (7:20)
  • Categorize your feedback with automation (5:00)
  • Route your feedback to product teams (7:20)
  • Validate
  • Gather evidence through insights (4:30)
  • Create ideas using your feedback (8:00)
  • Validate ideas with in-app idea tests (8:15)
  • Ideas portal: Visitor experience (4:15)
  • Ideas portal: Setup and customize your ideas portal (9:00)
  • Roadmaps
  • Promote ideas to a roadmap (4:00)

Pendo Listen

*Note that your account may not have Listen included in your contract. Please reach out to your Pendo representative if you wish to get more information on adding Listen.*

Pendo Listen offers an integrated set of tools to capture user feedback, organize insights, and test ideas, giving you confidence in the data that informs your product decisions. This comprehensive, AI-enhanced platform provides a data-driven view of your customers' needs, empowering you to confidently develop and launch successful products—all within a single platform.

By the end of this course, you will be able to understand the key features and benefits of Pendo Listen, including the use of AI in data analysis and decision-making.
      • FEEDBACK | Centralize your insights. Capture feedback from multiple sources, extract insights and route to the relevant team to take action.
      • VALIDATE | Gather evidence. Prioritize your product ideas by gathering user feedback and testing them directly with your target audience, in-app.
      • ROADMAPS | Align everyone at scale. Keep stakeholders and customers in the loop as
you prioritize, ship, and release your innovations.

Curriculum

  • Pendo Listen Overview
  • Pendo Listen: Course introduction (5:15)
  • Feedback
  • Capture customer feedback (6:30)
  • Capture customer feedback from internal stakeholders (8:30)
  • Categorize your feedback (7:20)
  • Categorize your feedback with automation (5:00)
  • Route your feedback to product teams (7:20)
  • Validate
  • Gather evidence through insights (4:30)
  • Create ideas using your feedback (8:00)
  • Validate ideas with in-app idea tests (8:15)
  • Ideas portal: Visitor experience (4:15)
  • Ideas portal: Setup and customize your ideas portal (9:00)
  • Roadmaps
  • Promote ideas to a roadmap (4:00)