Onboard and train users

At Pendo, we believe onboarding is an ongoing journey. Learning happens at every stage of the customer lifecycle—whether it’s a new user exploring the product for the first time or an experienced user discovering a new feature or use case. Revenue and expansion is driven by both initial and ongoing value, but customers who don’t become proficient in the product won’t realize the full value (and likely won't renew). An effective onboarding experience is key to helping users quickly find value in your app. If users feel lost when they first log in, they may view the application as too complicated, negatively impacting their overall experience.

By leveraging Pendo, you can create a seamless onboarding strategy that ensures every user gets the support they need, when they need it, to succeed from the start.

Throughout this course, you will gain a strong understanding of Pendo's capabilities, including user behavior tracking, feature usage analysis, and in-app guides. You'll learn how to create personalized onboarding experiences, segment users effectively, and measure the success of your onboarding campaigns using Pendo's data-driven insights.