Improve customer health

In this course, you'll learn how to use Pendo to assess and enhance customer health, ensuring stronger engagement and long-term retention. Through a blend of instructional content and real-world examples, you'll discover how to harness Pendo's analytics, messaging, and survey tools to identify customer needs, mitigate risks, and drive success.

Key topics include:

• Setting up and interpreting customer health metrics with Pendo.
• Tracking product adoption and usage trends to spot risks and opportunities.
• Designing tailored in-app messaging and guides to proactively address challenges.
• Utilizing Pendo dashboards for actionable insights to empower your Customer Success teams.
• Creating scalable strategies to improve customer satisfaction and retention.

By the end of this course, you'll have the skills and strategies needed to bridge the gap between customer behavior and success outcomes, positioning your team to deliver proactive, impactful support.