Getting Started with Feedback

With Feedback, companies make data-informed decisions about what to build in their products. Get familiar with frequently used features.

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About this course

This course is designed to familiarize you with Feedback's frequently used features. The purpose is to provide a high-level introduction to Feedback after the initial setup.

By the end of the course, you'll be able to:

  • Identify at a high-level the features in Feedback that allow organizations to gather, analyze, filter, and respond to product input and requests
  • Explain how to review and triage feedback data at the right time
  • Use data collected in Feedback to create reports that will inform product decisions 
  • Review data by Account level to help Customer Success teams
  • Describe how Feedback works with Pendo Insights and Guidance
  • Describe the benefits of the Salesforce and Zendesk integrations

About this course

This course is designed to familiarize you with Feedback's frequently used features. The purpose is to provide a high-level introduction to Feedback after the initial setup.

By the end of the course, you'll be able to:

  • Identify at a high-level the features in Feedback that allow organizations to gather, analyze, filter, and respond to product input and requests
  • Explain how to review and triage feedback data at the right time
  • Use data collected in Feedback to create reports that will inform product decisions 
  • Review data by Account level to help Customer Success teams
  • Describe how Feedback works with Pendo Insights and Guidance
  • Describe the benefits of the Salesforce and Zendesk integrations