Guides for web apps: Communicate with your users

In this course, you'll learn how to create in-app guidance for your customers!

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Curriculum40 Minutes

  • Governance
  • Worksheet: Guide planning and launching
  • Guide governance checklist
  • Example: Customer messaging standards document
  • How to
  • Create a guide (14:20)
  • Themes and layouts (6:05)
  • Types of guide layouts
  • Choose an activation method (5:00)
  • Test your guide (3:15)
  • Measure guide effectiveness: Metrics, goals, and experiments (9:20)
  • Resource Center
  • Resource Center overview (3:50)
  • Embedded guides
  • Embedded guides (4:05)
  • Create embedded guides (3:40)
  • Practice
  • Knowledge Check

Curriculum40 Minutes

  • Governance
  • Worksheet: Guide planning and launching
  • Guide governance checklist
  • Example: Customer messaging standards document
  • How to
  • Create a guide (14:20)
  • Themes and layouts (6:05)
  • Types of guide layouts
  • Choose an activation method (5:00)
  • Test your guide (3:15)
  • Measure guide effectiveness: Metrics, goals, and experiments (9:20)
  • Resource Center
  • Resource Center overview (3:50)
  • Embedded guides
  • Embedded guides (4:05)
  • Create embedded guides (3:40)
  • Practice
  • Knowledge Check