Guides for web apps: Communicate with your users

In this course, you'll learn how to create in-app guidance for your customers!

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Curriculum40 Minutes

  • Introduction to guides (1:56)
  • Worksheet: Guide planning and launching
  • Governance
  • Guide governance checklist
  • Example: Customer messaging standards document
  • Build guides
  • Identify the right guide type (2:04)
  • Create an overlay guide (4:14)
  • Choose an activation method (2:49)
  • Create an embedded guide (3:27)
  • Test your guide (2:19)
  • Resource Center
  • Resource Center overview (2:04)
  • Measure guide effectiveness
  • Measure guide success (2:05)
  • Practice
  • Knowledge Check

Curriculum40 Minutes

  • Introduction to guides (1:56)
  • Worksheet: Guide planning and launching
  • Governance
  • Guide governance checklist
  • Example: Customer messaging standards document
  • Build guides
  • Identify the right guide type (2:04)
  • Create an overlay guide (4:14)
  • Choose an activation method (2:49)
  • Create an embedded guide (3:27)
  • Test your guide (2:19)
  • Resource Center
  • Resource Center overview (2:04)
  • Measure guide effectiveness
  • Measure guide success (2:05)
  • Practice
  • Knowledge Check